REFUND / CANCELLATION POLICY

At Ocean Gratitude we pride ourselves on the presentation and quality of our products, customer satisfaction is at the heart of everything we do.

We take the utmost care to ensure that your purchase arrives in perfect condition. In the unlikely event that it has been damaged during transit or is incorrect please email our customer service team info@oceangratitude.com.au within 7 days of receipt of goods including photos of the damage / incorrect item and we will organise a replacement / refund for you.

 

Please note:

  1. All refunds for orders will be credited back to the original payment method.

  2. All claims for damage / incorrect hampers must include photo evidence or notification from the courier of the damage.

  3. Ocean Gratitude works in partnership with our couriers to ensure the best possible delivery service and sometimes there are circumstances outside of our control that impact delivery times. Ocean Gratitude will not provide compensation for deliveries that are not made by the expected date.

  4. If a product is out of stock, it will be replaced with a similar item of equal or higher value.

  5. We are unable to cancel an order once it has been prepared.

PURCHASE OF ALCOHOL

It is a legal requirement that the person placing the order and the person receiving the order is aged over 18.
When placing an order containing alcohol, you are confirming that you are aged over 18 years.
Liquor License Number: 36161545

WARNING

Under the Liquor Control Reform Act 1998 it is an offence

  • To supply alcohol to a person under the 18 years (penalty exceeds $17,000)

  • For a person under the age of 18 years to purchase or receive liquor. (penalty exceeds $700)

WHICH PAYMENT METHODS DO YOU ACCEPT?

We use Stripe as our credit card payment gateway which ensures your credit card details are recorded in a highly secure 128 bit encrypted environment.

PRIVACY POLICY

At Ocean Gratitude, accessible from www.oceangratitude.com.au, we value your privacy and are committed to protecting the financial and personal details that you give to us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Information we collect

The information that we collect is to enable us to deliver your purchase to you, to improve our service and for our own record keeping.

Information collected may include: Name, Age, Email address and phone number of the customer & recipient, customer use of website.

How we use your information

We use the information we collect in various ways, including to:

  • To contact you by email regarding purchases, customer feedback, marketing and promotions.

  • Operational including: improvement, personalizing, and maintenance of our website

  • To analyse how our customers interact our website

  • Information that is required to deliver our products will be shared with our courier service provider.

  • To assist with the development of new features, products and services.

  • To assist with the prevention of fraud

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms and conditions.